Program Manager- Kenya

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POSITION TITLE

Functional Area: Executive
Position / Job Title : Program Manager - Kenya
Reports to : Country Director - Kenya
Location : Nairobi, Kenya
Closing date of application : 9 July 2010
Position status : New
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Job Purpose

This position supports the Country Director and the Kenyan Program Management team to lead a cross-functional team to implement special projects, partnerships and initiatives. This position will be responsible for the overall implementation, coordination, follow-up, and reporting for the assigned special projects and initiatives. This person will lead the planning and coordinate the operational execution of the assigned projects, activities and ideas. These special projects and initiatives could be cost-effectiveness projects, donor projects, like the Tipping Point, partnerships, etc.

Principal Accountabilities

1. Follow-up on partnership activities with various partners ensuring that KickStart commitments and responsibilities are implemented, managed, and reported upon.
2. Follow-up on specific special projects to ensure that the agreed action plan is being executed and on time. Report to the Country Director the progress, shortcomings, need for resources among others. This may include special periodical projects (e.g. receivables clean-up).
3. Design special tools to track specific indicators for the special projects which will feed into a dash board for reporting.
4. Develop position papers as assigned on new subject areas for creative and active KickStart involvement
5. Organize meetings to discuss special activities that run across functions and ensure participation and contribution are made, analyzed and reported to the Country Director for decision or direction.
6. Develop proposals for special projects based on concept papers developed by the Country Director.
7. Manage the delivery and analysis of consolidated monthly reporting for the Kenya Program - this includes sales results, sales forecasting, impacts, and inventory, HR, and budgets figures.
8. Lead the analysis and produce monthly KPI report on Kenya program performance Represent KickStart Kenya professionally by responding to enquiries and attending meetings and conferences
9. Perform other duties as assigned

Skills and Competencies

Education: MBA from a reputable University

Work Experience: Minimum 5 years relevant work experience with 3 years in job specific relevant field.

Skills: Computer skills, including Microsoft Office (Excel, Word processing, Access, Power point, Outlook)

Excellent research, written and oral communication skills, interpersonal skills, demonstrated reliability, attention to details. Self-starter, project management skills

Capabilities: Solid judgment, critical thinking skills, sense of team work and highly organized individual

What’s in it for you?
KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global non-profit social enterprise; then let KickStart kick-start your career.

How to apply
If you believe you have what it takes to handle this challenging position, kindly email your one page Application Letter, together with your detailed CV, clearly indicating the position applied for in the subject line of your mail to hr@kickstart.org

Qualified female candidates are encouraged to apply

Please note that application deadline is subject to hiring of suitable candidate

Customer Care Officer-Tanzania

Link to this job posting

KickStart International is an award winning non-profit social enterprise with a mission to help millions of people in developing countries escape from poverty and to “kickstart” sustainable economic growth. KickStart develops simple money-making tools and markets them to poor, entrepreneurial persons who use them to start profitable new businesses, increase their family wealth and boost local economic growth. (www.KickStart.org).
The organization is recruiting for a qualified, enthusiastic Customer Care Officer. This person will be based in Dar es Salaam with frequent travel within Tanzania, and will report to the Deputy Sales Manager.

Principal Accountabilities
1. Customer Care
a. Responsible for customer care and service of Moneymaker clients from after the point of sale.
o Support of customer experience, including strategy on customer support, coordinating SMS communication to customers, outbound calls and satisfaction checks, dealer support on post-sale customer management
o Hotline management, tracking and support
o Support Farmer field days by developing process to support existing customers
o Manage customer guarantee form database analysis and reporting

2. Inside Sales
a. Responsible for inside sales function supporting Sales Reps by converting warm prospects to hot prospects; assigning prospects, tracking and analysis.
b. Liaise with the sales team in advising them of prospective clients for follow ups
c. Research new sales opportunities and map out potential customers
d. Coordinate SMS activity to prospects and dealers to support sales efforts.
e. Develop strategies to increase efficiencies on prospect close rates.

3. Representation of KickStart
a. Responsible for presenting at key conferences, events, trade shows (i.e. nane nane, etc.)

Skills and competencies:
o Must have strong organizational skills and pay close attention to details
o Diploma in sales and marketing and or 3 years relevant experience
o Must be computer literate, with strong excel skills
o Excellent Interpersonal and Communication skills
o Skills in building and maintaining relationship
o Very organized with tracking and follow up skills
o Strong presenter and good face of KickStart
o Willingness and flexible to travel and work all over Tanzania (estimated at 20% of time)

What’s in it for you?
KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global non-profit social enterprise; then let KickStart kick-start your career.

How to apply
If you believe you have what it takes to handle this challenging position, kindly email your one page Application letter together with your detailed CV, clearly indicating the position applied for in the subject line of your email to hrtz@kickstart.org by 31st May, 2010. Also indicate your source of reference of the advertisement.

For more information about KickStart International and a full job description of this role visit our site at www.kickstart.org. We regret that only Short listed candidates will be contacted.

Qualified female candidates are encouraged to apply

Please note that application deadline is subject to hiring a suitable candidate.

Deputy Sales Manager-Tanzania

Link to this job posting

KickStart International is an award winning non-profit social enterprise with a mission to help millions of people in developing countries escape from poverty and to “kickstart” sustainable economic growth. KickStart develops simple money-making tools and markets them to poor, entrepreneurial persons who use them to start profitable new businesses, increase their family wealth and boost local economic growth. (www.KickStart.org).
The organization is recruiting for a qualified, enthusiastic Deputy Sales Manager. This person will be based in Dar es Salaam with frequent travel within Tanzania, and will report to the Sales Manager.

The Deputy Sales Manager is a senior position in KickStart’s sales structure. The Deputy Sales Manager will support the Sales Manager with a nationwide sales and marketing strategy that involves hundreds of Authorized MoneyMaker Dealers, supports Sales Reps to be high performing, and supports Regional Sales Officers to help manage their zones.
The DSM will have direct supervision over the Customer Care Officers, and dotted line supervision with the Sales Representatives.
Key areas of responsibility:

1. Sales staff development and management
The position will focus on sales techniques and improving efficiency of sales process:
• Focus on building capacity and skills of Sales Representatives, working with their line managers
• Responsible for Sales Reps training
• Support the SM with capacity building for the RSO’s
• Driving training, management tools, work plans, performance measurement
• Managing all Sales Rep recruiting
• Support development of capacity building for Dealer shop attendants, and incentive programs for shop attendants.
2. Promotion and Sales Material Rollout
• Ensure effective administration and implementation of all sales promotions campaigns, in field days, exhibitions, trade fairs etc.
• Develop and implement strategies for PR, stories and features on radio.
3. Customer Care Management
• Develop process and systems to provide after-sales support to customers, including outbound calls, events, SMS messaging, target setting and performance management for the Customer Care Officers
• Oversee all inside sales management, including incentives, processes and staffing.
4. Analysis, Reporting and Continual Improvement
• Provide ongoing analysis and tracking of Sales Rep Performance, Dealer Performance, and coordinate strategies and tactics for continual improvement.
• Develop trainings and strategies to improve sales efficiencies.

Key Metrics for the position
• Inside Sales Conversions
• Guarantee Forms (sales) per Sales Rep
• Prospect Close Rate for Sales Reps
• Guarantee Forms (sales) per Dealer

Skills and Competencies
1. Must have strong organizational skills and be detail oriented.
2. Skills in budget development and management.
3. Diploma in sales and marketing and or 5 years relevant experience
4. Must be computer literate, with strong excel skills
5. Excellent interpersonal and communication skills
6. Very organized with strong analytic capabilities, tracking and follow up skills
7. Strong presenter and good representative of KickStart
8. Proven ability to meet business objectives/targets
9. Experience in actively managing, developing and motivating sales team
10. Capacity to analyze systems and offer solutions
11. Willingness and flexible to travel and work all over Tanzania.
12. Ability to drive (C class license) a manual-shift truck.

What’s in it for you?
KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global non-profit social enterprise; then let KickStart kick-start your career.

How to apply
If you believe you have what it takes to handle this challenging position, kindly email your one page Application letter together with your detailed CV, clearly indicating the position applied for in the subject line of your email to hrtz@kickstart.org by 31st May, 2010. Also indicate your source of reference of the advertisement.

For more information about KickStart International and a full job description of this role visit our site at www.kickstart.org. We regret that only Short listed candidates will be contacted.

Qualified female candidates are encouraged to apply

Please note that application deadline is subject to hiring a suitable candidate.

Prospect Database Manager (Sales Prospects System/Data Analyst)-Kenya

Link to this job posting

KickStart™ is an award-winning, global nonprofit social enterprise that develops and mass-markets low-cost tools and equipment purchased by thousands of poor people in developing countries. These tools are used to start businesses and increase their income by up to a factor of ten, enabling them to lift themselves out of poverty forever. (Visit www.kickstart.org for more information).

KickStart is looking for a talented professional to help us manage our Sales Prospect system. The Sales Prospect system is a web-based tool to help us track and follow-up with prospective customers for our MoneyMaker products. The main objective of the system is to systematize and streamline the process of converting a prospective customer into an actual customer.

The success of this position can be directly measured in terms of the number of sales prospects converted into actual sales, and the amount of data analysis that leads to development of new products or sales marketing strategies.
Responsibilities:
• Manage the data stored in KickStart’s Sales Prospects database
• Identify, edit, and resolve data integrity issues
• Communicate with the Sales Representatives and the Territorial Sales Representatives whenever a prospect appears more than once or the data is inconsistent
• Work with the System developer to resolve system “bugs”
• Identify new functional and system requirements (including user interface and back-end reporting) that will improve the Sales Prospects database’s ability to provide accurate, actionable data analysis
• Segment and analyze the prospects data by various variables (time, geography, barrier-to-buy, etc.) and synthesize trends and patterns from the data
• Coordinate a weekly meeting with the Country Director, Sales Manager and the Inside Sales team to present and review the data patterns for the purpose of designing new direct marketing strategies based on these trends
Requirements:
• A university degree in an analytical field, such as Statistics, Economics, Mathematics, Engineering or Computer Science
• 2 to 3 years experience analyzing data and creating reports in a fast-paced, unstructured environment
• Excellent computer skills, especially in Microsoft Excel and Microsoft Access
• Demonstrated ability to handle large volumes of data
• Strong attention to details
• Strong communications skills and a team player
• Experience in sales & marketing a plus

What is in it for you?
• KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global non-profit social enterprise then mail your cover letter and your resume / CV to hr@kickstart.org by 4 May 2010. Only successful short-listed candidates will be contacted.

Marketing Officer - Kenya

Link to this job posting

KickStart™ is an award-winning, global nonprofit social enterprise that develops and mass-markets low-cost tools and equipment purchased by thousands of poor people in developing countries. These tools are used to start businesses and increase their income by up to a factor of ten, enabling them to lift themselves out of poverty forever. (Visit www.kickstart.org for more information).

We are seeking to recruit a Marketing Officer for our Kenya Program. As a key member of the Sales & Marketing Department the incumbent will lead the implementation of marketing activities in the field to ensure that our marketing promotions and our collateral are implemented on time and on-budget. The success implementation of our marketing activities will increase the sales and use of the MoneyMaker micro-irrigation pumps and other technologies to the ‘Base of the Pyramid’ investors / entrepreneurs

In addition your key focus will include but not limited to:

• Implement our planned weekly, monthly and annual activities and events
• Manage quality control of the brand identity and the marketing campaign in the field through guiding and working closely with the sales team and dealer network across Kenya.
• Ensure that the expenses for each marketing activity e.g. field days, exhibitions, shows, market storms and others, are probably spent and accounted for.
• Stimulate demand for our products by building the organization’s name in its target markets.
• Track successes and failures of current activities related to attendance and participation in various trade shows and other marketing events.
• Assist in training our sales team and dealer network on our promotional events and marketing campaigns.

Requirements:

• Business degree in the relevant field with 3 years post qualification experience or accreditation in CIM with 5 years post qualification experience
• Ability to organize shows, exhibitions, product launches and field days to show case our products.
• Ability to communicate effectively both in written format and oral presentation.
• Excellent interpersonal skills - a complete team player
• The ability to work under pressure, multi-task, establishes priorities, and delivers on-time.
• Meticulous, creative and pays attention to detail and accuracy
• Results/Performance Orientation - proven “self-starter”
• Ability to work in a dynamic and unstructured environment
• Computer literate. Comfortable with technology and the use of standard office programs and networks.
• Customer / client service oriented
• Adequate knowledge of the Kenya small-scale agricultural sector.

What is in it for you?

KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global non-profit social enterprise then mail your cover letter and your resume / CV to hr@kickstart.org by 4 May 2010. Only successful short-listed candidates will be contacted.

REGIONAL SALES OFFICER- Tanzania

Link to this job posting

KickStart International is an award winning NGO with a mission to help millions of people in developing countries escape from poverty and to “kickstart” sustainable economic growth. KickStart develops simple money-making tools and markets them to poor, entrepreneurial persons who use them to start profitable new businesses, increase their family wealth and boost local economic growth. (www.KickStart.org).

The organization is looking to recruit a qualified, enthusiastic Regional Sales Officer. This person will be based in Mbeya, Tanzania with frequent travel within Tanzania and will report to the Sales Manager.

The Role

The Regional Sales Officer’s activities support KickStart’s mission of getting people out of poverty in Tanzania, by promoting the sales and usage of our award winning MoneyMaker branded irrigation pumps. The Regional Sales Officer manages our work Mbeya and Rukwa. This person manages our relationships with the dealers, oversees sales representatives and their activities, and helps create awareness through Farmer Field Days and demonstrations.

We need a proven self-starter; someone who can motivate staff, engage and build relationships with dealers, and work closely with farmers.

Principal Accountabilities
• Manage a dealer network including appropriate merchandising, training of dealers, tracking of sales, opening new dealers, and collections of receivables.
• Manage sales representatives, including training, coaching and mentoring, supporting in sales activities, and tracking results;
• Promotions and sales activities, including creating awareness to farmers on benefits of using micro irrigation(Moneymaker Pumps) through demonstrations and promotions.

Skills and competencies

• Diploma in sales and marketing and/or 3 years relevant experience
• Must be computer literate with good Microsoft office skills
• Minimum 3 years experience in similar field
• Clean class “C” driving license
• Must have experience in managing staff
• Excellent Interpersonal and Communication skills
• Skills in building and maintaining relationship and in coaching and mentoring
• Bi-lingual Kiswahili/English required.
• Willingness and flexible to travel and work all over Tanzania and among the poor communities.

What’s in it for you?
KickStart seeks and retains the best talent to promote sustainable economic growth and employment creation in developing countries. Our commitment to our employees and our mission is strong. If you are ready for a new career adventure, in the fast paced world of global social enterprise; then let KickStart kick-start your career.

How to apply:

If you believe you have what it takes to handle this challenging position, kindly email your one page application letter together with your detailed CV, clearly indicating the position applied for in the subject line of your email to hrtz@kickstart.org by December 15, 2009. Also please provide your most recent salary history.

For more information about KickStart International and a full job description of this role visit our site at www.kickstart.org. We regret that only Short listed candidates will be contacted.

Qualified female candidates are encouraged to apply

Please note that application deadline is subject to hiring a suitable candidate.